We’ll take the time to listen and get to know you how you run your home or business. And then we will provide options to suit. Simple. Our specialist will guide you through several questions that will help us appropriately respond to your unique water emergency. We will set up a time for our trained technician to inspect the property and create a restoration plan for you. Fast response is critical, so we’ll want to schedule this as soon as possible.

Our technician will thoroughly assess the water damage and help you understand its severity, hazards that may be present, and determine what can be restored. If necessary, we will also assist with stopping the source of the water damage. All of this is a crucial step to creating an effective plan of action that will result in the successful restoration of your property.

We remove all electrical devices to avoid risk. We also remove slip hazards from the area to ensure safety. Furniture that may be in the way of the drying process may be relocated and foam blocks will be installed to protect furniture and floor coverings.

Work normally begins with a thorough extraction of water. This will prevent the spread of water to the structure and reduces drying time. Hundreds or thousands of litres of water are removed using powerful pumps and extraction units during the water removal process.

Materials that cannot be successfully restored should be removed as soon as possible to expedite the drying of all restorable materials. Our lead technician will discuss the reasonings and will await your approval before actioning this work.

Dirty water will require cleaning, sanitizing, or deodorization needs for floors, furniture, and other personal belongings. It may contain contamination, unsafe levels of bacteria, viruses, or mold and other contaminants. We use anti-microbial and sanitisation equipment, and proven techniques to ensure the safety of your staff and family.